Frequently asked questions – FAQs

Why do I need the yogi?

The yogi indoor air and water quality test kit helps you assess your indoor environment at home, work, and anywhere you spend time. Compare us to the competition, including other do-it-yourself products and professional services.

Importantly, if you’re already aware of a problem, it may be best to contact a local specialist to discuss remediation options. Live Pure is not affiliated with any specialists, but publicly available resources can be found at the American Industrial Hygiene Association.

Do I need more than one?

What would you like to test? The yogi will assess the environment in which it is placed. Therefore, if you would like an overall screening of your home, open all interior doors and closets so that air will flow throughout your home. One yogi will provide a screening of a 2,000 square foot area.

For larger homes, or to test a specific room, a second set of air sample traps is recommended and can be purchased here: Add -a- Room. For a comprehensive mold and allergen screening, we recommend adding the Mold & Allergens – Ten Piece to your order. If you would like to share your pump with friends and family, a complete trap kit, including radon and water traps, can be purchased here: Complete Re-Test.

How do I use the yogi?

The yogi assesses the environment in which it’s placed, so if you’d like an overall screening of your home, open all interior doors and closets so that air flows throughout your home. If you are concerned with just one area – a child’s room, an area with new laminate flooring, etc., keep that test area closed off.

Radon sampling must be conducted in the lowest livable area of the indoor environment, and all doors and windows to this area must be closed 12 hours prior to and during sample collection, but come and go as you normally would.

To see how easy testing is check out this short video.

How long will it take to collect the samples?

Samples for radon take forty-eight hours. All other samples take just minutes and can be collected during the radon test.

When and how will I receive my results?

Results will be emailed to the address you provide at checkout, and will also be available online if you create an account. Results will be available within ten business days of the lab’s receipt of your sample box, or earlier for expedited products.

Are custom orders available?

Please contact Live Pure for custom orders.

For custom orders including larger homes or offices, contact our consumer sales team at 603-319-8414 x4 or sales@livepureinc.com.

For commercial sales, please contact our commercial sales team at 603-319-8414 x7 or commercial@livepureinc.com.

What will my results look like?

Click the link below to view a sample results dashboard with lab result documents attached.

Which payment methods do you accept?

Live Pure accepts Visa, MasterCard, American Express, Discover, and PayPal payments via online checkout.

What are my shipping options?

Orders placed through the online store by 10 a.m. EST on non-holiday, business days will ship that day via the selected shipping method. Your sample box will include a pre-paid return shipping label. All orders ship from New Hampshire.  Live Pure observes the Christmas and New Year holidays from December 25 through January 1.

I need to discuss my test results - how do I contact you?

Call: 603-319-8414 x1 9 a.m. to 5 p.m. Eastern or email info@livepureinc.com

I've misplaced my test results - can you send me a new copy?

Yes! Please contact us at 603-319-8414 x1 or info@livepureinc.com to request your results.

What is your return policy?

Products may be returned within 30 days of purchase for a refund, less a 15% re-stocking fee. Products that have been mailed to the lab are not returnable.

Can you tell me more about mold sampling?

Q       Why should I collect air samples for mold?

A       Moisture intrusion, water damage, musty odors or visible mold growth are all common reasons for collecting an air sample.

Q       Why is an outside sample necessary for a spore trap analysis?

A       In order to evaluate whether mold spores found on indoor samples are a result of indoor growth, it is necessary to understand some of the outdoor contributions. An outdoor sample should be collected as close in time as possible to the indoor samples for an accurate comparison.

Q       If I did not take an outside sample, can I still have my spore trap sample analyzed?

A       Yes, but it may not be possible to determine whether the indoor environment is normal or not without an outdoor comparison.

Q       How many samples should I collect?

A       We recommend that at least one sample be collected from each level of a multi-story home, or each wing of a single-level home. In cases where mold was visually identified in one location, the additional samples may help determine whether the problem is localized or widespread. For an in-depth analysis, collect a sample from each inhabitable room of the home.

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